Refund policy
At QuotidienMall, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund under the following conditions.
Eligibility for Refunds
To qualify for a refund, items must be:
- Returned within 30 days of receipt.
- In their original, unused, and unopened condition with all tags and packaging intact.
- Accompanied by a valid proof of purchase (e.g., order number or receipt).
Non-Refundable Items
Certain products are exempt from refunds, including:
- Personal care items and beauty products for hygiene reasons, unless defective or incorrect.
- Customized or personalized goods.
- Gift cards and downloadable software.
- Items marked as final sale or clearance.
How to Initiate a Refund
To request a refund, please contact our support team at [email protected] with your order details and reason for return. Our team will provide instructions on how to proceed, including return shipping information if applicable.
Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid return label or reimburse your shipping costs.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will arrange for a return, refund, or replacement at no additional cost to you.
Refund Denials
Refunds may be denied if the returned item does not meet our eligibility criteria, is received after the 30-day window, or is missing proof of purchase.
Contact Us
For any questions regarding our refund policy, please email us at [email protected]. We are here to assist you and ensure a smooth resolution.
